Maslach Burnout Inventory (MBI)
Maslach et al‚ 1981‚ 1986
پرسشنامه فرسودگی شغلی مزلاچ
1. I feel emotionally drained from my work.
2. I feel used up at the end of the workday.
3. I feel fatigued when I get up in the morning and have to face another day on the job.
4. I can easily understand how my recipients feel about things.
5. I feel I treat some recipients as if they were impersonal objects.
6. Working with people all day is really a strain for me.
7. I deal very effectively with the problems of my recipients.
8. I feel burned out from my work.
9. I feel I'm positively influencing other people's lives through my work.
10.I've become more callous toward people since I took this job.
11.I worry that this job is hardening me emotionally.
12.I feel very energetic.
13.I feel frustrated by my job.
14.I feel I'm working too hard on my job.
15.I don't really care what happens to some recipients.
16.Working with people directly puts too much stress on me.
17.I can easily create a relaxed atmosphere with my recipients.
18.I feel exhilarated after working closely with my recipients.
19.I have accomplished many worthwhile things in this job.
20.I feel like I'm at the end of my rope.
21.In my work‚ I deal with emotional problems very calmly.
22.I feel recipients blame me for some of their problems.
شرح سایت روان سنجی: پرسشنامه دارای سه خرده مقیاس "خستگی عاطفی" ، "خود دگر بینی" و "احساس شایستگی" است.
این پرسشنامه توسط "لیلا غزیزی، زهرا فیض ابادی، لعیا بشاش و مریم صالحی، 1387" به فارسی برگردان شده است.
خرده مقیاس ها و آلفا:
Cronbach alpha ratings are .90 for emotional exhaustion‚ .76 for depersonalization‚ and .76 for personal accomplishment (Maslach & Jackson‚ 1986)
نمره گذاری
0 Never‚ 1 A few times a year‚ 2 Once a month‚ 3 A few times per month‚ 4 Once a week‚ 5 A few times per week‚ 6 Every day
Emotional Exhaustion (items 1‚ 2‚ 3‚ 6‚ 8‚ 13‚ 14‚ 16 and 18)‚ Depersonalization (items 5‚ 10‚ 11‚ 15 and 22)‚ personal accomplishment (items 4‚ 7‚ 9‚ 12‚ 17‚ 18‚ 19 and 21)
چگونگی دستیابی
منبع برای آگاهی بیشتر
Maslach‚ C.‚ & Jackson‚ S. (1981). The measurement of experienced burnout. Journal of Occupational Behaviour‚ Vol. 2‚ 99-113.
Maslach‚C. (1982). Burnout‚ the cost of caring. Englewood Cliffs‚ N.J.: Prentice-Hall
Maslach‚ C.‚ & Florian‚ V. (1988). Burnout‚ job setting and self-evaluation among rehabilitation counselors. Rehabilitation Psychology‚ 33(2).
Maslach‚ C.‚ & Jackson‚ S. (1986). Maslach burnout inventory: Manual. Palo Alto‚ CA.: Consulting Psychologists Press.
Maslach‚ C.‚ Jackson‚ S.‚ & Leiter‚ M.P. (1996). The Maslach burnout inventory (3rd ed.). Palo Alto‚ CA: Consulting Psychologists Press.
Bakker‚ A.B.‚ Demerouti‚ E.‚ & Schaufeli‚ W.B. (2002). Validation of the Maslach burnout inventory – general survey: An internet study. Anxiety‚ Stress‚ and Coping‚ 15; 245-260.
Schaufeli‚ W.B.‚ Leiter‚ M.P. ‚& Maslach‚ C. (2008). Burnout: 35 years of research and practice. Career Development International‚ 14(3).
Maslach‚ C.‚ Leiter‚ M.P.‚ & Schaufeli‚ W.B. (2009). Measuring burnout. The Oxford handbook of organizational well-being‚ 86-108. Oxford UK: Oxford University Press.
Leiter‚ M.P.‚ & Maslach‚ C. (2009). Nurse turnover: The mediating role of burnout. Journal of Nursing Management‚ 17‚ 331-339.
Alarcon‚ Gene M.‚ (2011). A meta-analysis of burnout with job demands‚ resources‚ and attitudes. Journal of Vocational Behavior‚ 79(2); 549–562