Workplace Trust Survey (WTS)
Ferres‚ 2002
بررسی اعتماد در محیط کار
Organization
1. There is a widely held belief that X is moving forward for the better
2. I have positive feelings about the future direction of X
3. I honestly express my opinion at X with the knowledge that employee views are valued
4. I think that X offers a supportive environment
5. I believe that X recognizes and rewards employees' skills and abilities
6. It is generally accepted that X takes care of employee interests
7. I perform knowing that X will recognize my work
8. I think that processes within X are fair
9. Employees commonly believe that they are treated fairly at X
10.I act on the basis that X follows plans with action
11.I feel that information can be shared openly within X
Co-Worker
1. I feel I can trust my co-workers to do their jobs well.
2. I proceed with the knowledge that my co-workers are considerate of my interests.
3. I believe that my co-workers will support me if I have problems.
4. Most employees at this organization believe that co-workers are reliable.
5. I feel confident that my co-workers appreciate my good work.
6. I feel that my co-workers are truthful in their dealings with me.
7. I think that my co-workers act reliably from one moment to the next.
8. I will act on the foundation that my co-workers display ethical behavior.
9. Most employees at this organization believe that co-workers will be supportive if problems arise.
10.I believe that my co-workers give me all the information to assist me at work.
11.Employees at this organization generally feel that co-workers appreciate their good work.
12.I behave on the basis that my co-workers will not disclose personal information.
Supervisor
1. I feel that my supervisor listens to what I have to say.
2. I proceed on the basis that my supervisor will act in good faith.
3. I act on the basis that my supervisor displays integrity in his/her actions.
4. I think that my supervisor appreciates additional efforts I make.
5. I act knowing that my supervisor will keep his/her word.
6. I believe that my supervisor follows through promises with action.
7. I feel that my supervisor is available when needed.
8. I believe that my supervisor keeps personal discussions confidential.
9. I feel that my supervisor trusts his/her employees to work without excessive supervision.
10.Employees generally believe that management provides honest answers.*
11.It is frequently acknowledged by employees of this organization that their immediate supervisors reward those who perform well.*
12.Most people at this organization feel comfortable with their immediate supervisors.*
شرح سایت روان سنجی: این بررسی در زمینه های اعتماد: سازمانی، مدیریتی، میان همکاران، شناختی، احساسی، رفتار و مقررات است. ماده هایی که با علامت (*) مشخص شده اند در نسخه 2003 وجود ندارند.
Trust in Organization‚ Trust in Co-workers‚ Trust in Immediate Manager
اعتبار: هماهنگی درونی، آلفا درون سازمانی 0.95، میان همکاران 0.94 و اعتماد میان مدیر بلاواسطه 0.95
نمره گذاری:
1= Strongly Disagree to 7 =Strongly Agree
چگونگی دستیابی
منبع برای آگاهی بیشتر
Ferres‚ N. (2002). Development of the workplace trust questionnaire. (Unpublished master’s thesis)‚ University of Newcastle‚ Callaghan.
Connell‚ J.‚ Ferres‚ N. & Travaglione‚ T. (2003). The Development and Validation of the Workplace Trust Survey (WTS): Combining Qualitative and Quantitative Methodologies. Paper to be Presented at APROS‚ Mexico 2003
Connell‚ J.‚ Ferres‚ N. & Travaglione‚ T. (2003). Engendering trust in manager-subordinate relationships: Predictors and outcomes. Personnel Review‚ 32‚ pp. 569-587.
Ferres‚ N.‚ Connell‚ J.‚ & Travaglione‚ A. (2004). Co-worker trust as a social catalyst for constructive employee attitudes. Journal of Managerial Psychology‚ 19(6)‚ 608- 622.